Reaching Me
When you need to contact me for any reason, these are the most effective ways to get in touch in a reasonable amount of time:
- By my mobile phone at (404) 590-0598. You may leave messages on the voicemail, which is confidential. I have a lock-code on my phone.
- By text message. Please reserve for scheduling and appointment information only.
- By non-secure email to powell.burke@rocksprings.us. If you wish to communicate with me by normal email or normal text message, please read the information below regarding Third Party Access to Communications regarding the potential confidentiality risks of doing so. I will verify with you in our first correspondence that you understand the benefits, risks, and limitations of confidentiality. Your reply and use of email acknowledges that you accept these limitations.
- By the Contact Form found throughout the website. Please do not include confidential or private information regarding your health in the form. The form is only for general questions or messages.
- By the Rock Springs office phone at (404) 721-7409. You may leave messages on the voicemail, which is treated as confidential once the message arrives at the office. When we cannot pick up your call directly, we do use a service to transcribe the message and email it to the appropriate clinician.
If you are in an environment where you need or prefer secure email and text, please let me know so that we can make arrangements.
If you need to send a file such as a PDF or other digital document, you may send it via fax to the Rock Springs office at (404) 524-4466 or send it to me via email as an attachment.
I am sometimes asked to connect on social media. However, to protect your confidentiality, I usually cannot accept connections.
Please let me know about any concerns you have regarding my preferred communication methods.
Response Time
I may not be able to respond to your messages and calls immediately. For voicemails and other messages, you can expect a response within one business day (weekends and holidays excepted). I may be able to reply more quickly than that, but please be aware that this will not always be possible. Also, please be aware that there may be times when I am unable to receive or respond to messages, such as when I am out of town.
Emergency Contact
If you are ever experiencing an emergency, including a mental health crisis, please call 9-1-1 or your local hospital and then afterwards call me to let me know how you are and if I can help. If you need to contact me about an emergency, the best method is by phone. If you cannot reach me by phone, please leave a voicemail and then follow up with a text message. However, please bear in mind that SMS (normal phone text messages) are not designed for emergency contact. SMS text messages occasionally get delayed and on rare occasions may be lost. With that in mind, please avoid using SMS as your sole method of communicating with me during emergencies.
Disclosure Regarding Third-Party Access to Communications
Please know that if we use electronic communications methods, such as email, texting, online video, and possibly others, there are various technicians and administrators who maintain these services and may have access to the content of those communications.
Of special consideration are work email addresses. If you use your work email to communicate with me, your employer could access our email communications. There may be similar issues involved in school email or other email accounts associated with organizations that you are affiliated with. Additionally, people with access to your computer, mobile phone, and/or other devices may also have access to your email and/or text messages. Please take a moment to contemplate the risks involved if any of these persons were to access the messages we exchange with each other.