Reaching Me
When you need to contact me for any reason, these are the most effective ways to get in touch in a reasonable amount of time:
By mobile phone at (404) 590-0598
The practice’s phone and fax are both hosted through Spruce Health, so all communications, including any voicemails you leave, are secure and HIPAA-compliant. Please note that I don’t use text messaging (SMS) for communication in my practice.
By email to powell@powellburkeLCSW.com
Through the Client Portal, which can be accessed here
Your personal Portal will be set up and accessible once we have scheduled your first session. It is a secure system, so any personal data referenced in the messages will be kept safe and remain confidential. I will contact you through the Client Portal whenever there is the possibility of your private information being discussed.
By the Contact Form found throughout the website
Please note that this form is not encrypted, so please do not include any private or confidential health information when sending a message.
By fax at (404) 445-4499
Response Time
I may not be able to respond to your emails and calls immediately. You can expect a response within one business day (weekends and holidays excepted). I may be able to reply more quickly than that, but please be aware that this will not always be possible. Also, please be aware that there may be times when I am unable to receive or respond to emails or voicemails, such as when I am out of town.
Emergency Contact
If you are ever experiencing an emergency, please call 9-1-1 or your local hospital and then afterwards call me to let me know how you are and if I can help.
For urgent mental health needs that are not life-threatening, you can call Lifeline at 9-8-8 or contact the Crisis Text Line (text “START” to 741741). Both are staffed 24/7 by trained mental health professionals. Please let me know if you do utilize these or other crisis resources, so that I am aware of how you’re doing and have the opportunity to assist as appropriate.
Email Communication with Third Parties
Sometimes third parties (such as partners, friends, or family) may be involved in aspects of an adult client’s care, such as being responsible for session fees. For the sake of transparency, and to preserve the therapeutic relationship, it is my policy to copy adult clients on ALL email communications with nonprofessional third parties regarding payment, scheduling, documentation, and related matters. This means clients may be able to see messages originally sent by third parties directly to me.
Please note that I will NOT copy third parties on email exchanges I have with clients, and that it is the responsibility of clients to do this if they wish.
Disclosure Regarding Electronic Communication
Please know that if we use electronic communications methods, such as email or online video, there are various technicians and administrators who maintain these services and may have access to the content of those communications.
Of special consideration are work email addresses. If you use your work email to communicate with me, your employer could access our email communications. There may be similar issues involved in school email or other email accounts associated with organizations that you are affiliated with. Additionally, people with access to your computer, mobile phone, and/or other devices may also have access to your emails. Please take a moment to contemplate the risks involved if any of these persons were to access the messages we exchange with each other.
I am sometimes asked to connect on social media. However, to protect your confidentiality, I usually cannot accept connections.
